Return Policy

What is the return policy?

According to State law, our retailers can only accept the return of defective goods.  In such instances we will offer a replacement of the same item (subject to availability), refund the credit card used to purchase the item, or issue a store credit for the amount that was paid for the item. We cannot accept returns of items that have been opened already.

Delivery and handling costs are non-refundable.

All returns must be made within 30 days of purchase.

Please contact customer service at openbar@mashandgrape.com with any specific questions regarding returns and refunds.

Can I change the delivery address of my order when the package is in en route? 

If the updated address is within the same state, you may be able to make changes (no guarantees though!), but if you would like to change the address to a different state, this is not possible unfortunately. Let us know right away if you want an updated address by emailing us at openbar@mashandgrape.com. Note, an address change fee will apply. 

Can I track my package?

Absolutely. Once your order is fulfilled, you will receive a notification email and a tracking link.